Warranty Info

aviva Power warrants to the original consumer purchaser that the aviva product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth aviva’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period:
The warranty period is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

aviva will repair or replace (at aviva’s option) any aviva product that fails to operate during the applicable warranty period due to defect in workmanship or material. If a valid claim is made during the applicable period, aviva, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or 60 days from the date of replacement, whichever is greater. Customer is responsible for the return shipping costs.

Limited to Original Consumer Buyer:
The warranty on aviva’s product is limited to the original consumer purchaser.

aviva’s warranty does not apply to (I) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in aviva’s current product literature, or (II) any product purchased through an online auction house. aviva’s warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least every 6 months thereafter.

How to Receive Service:
To obtain warranty service, you must contact our customer service team via email at support@avivapower.com. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization (“RMA”) number and will provide you with return instructions. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. We will process your return and send your repaired or replacement product to you in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product or email support@avivapower.com to obtain further information.

The foregoing provisions state aviva’s entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL AVIVA BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY AVIVA PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL AVIVA’S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE AVIVA PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.